Anne --  there's a good definition and article at:
http://en.wikipedia.org/wiki/Disintermediation

Here's the first paragraph but click on the link above
and you'll find more info about how the word is being
used:

In economics, disintermediation is the removal of
intermediaries in a supply chain: "cutting out the
middleman". Instead of going through traditional
distribution channels, which had some type of
intermediate (such as a distributor, wholesaler,
broker, or agent), companies may now deal with every
customer directly, for example via the Internet. One
important factor is a drop in the cost of servicing
customers directly.

Wikipedia is a terrific source for unfamiliar words.

Judy Turner
Whitefish Bay, WI



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