This subject was discussed at some length a couple of months ago in light of customer service standards and attitudes.  You might check the archives for that thread.  I agree with you that docents/guides should be well informed but know where to look for further information.    I got flamed when I said that docents should take addresses and send information, but you may have better luck with the list.  Unless your docent is with you for a long time and does continuous research they can't possibly know everything, so a mechanism to respond later seems very practical to me.



 

Chris Dill, Superintendent
City of Greeley Museums
919 7th Street
Greeley  CO  80631
T:  (970)350-9217
F:  (970)350-9570
E: [log in to unmask]
www.greeleymuseums.com

========================================================Important Subscriber Information:

The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes).

If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).