This subject was discussed at some length a couple of months ago in light of customer service standards and attitudes. You might check the archives for that thread. I agree with you that docents/guides should be well informed but know where to look for further information. I got flamed when I said that docents should take addresses and send information, but you may have better luck with the list. Unless your docent is with you for a long time and does continuous research they can't possibly know everything, so a mechanism to respond later seems very practical to me.
Chris Dill, Superintendent
City of Greeley Museums
919 7th Street
Greeley CO 80631
T: (970)350-9217
F: (970)350-9570
E: [log in to unmask]
www.greeleymuseums.com
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