I would suggest that you eliminate the free after 4:30 and offer instead, a free admission for the following day for those paying late in the day.  Sure you will miss a few people who cannot come in the next day, but you are telling people you care and want them to have time to see
the whole museum, not just take their money.  And you take care of the tour people who are taking advantage of your existing policy.

Blair H. White

John Gavin wrote:

> A tour bus company shows up at the museum door at 4:30 on Wednesdays. We
> close at 5:00 and stop charging admisssion at 4:30. The bus unloads and the
> tourists file in to use our restroom facilities. The tour bus operator has
> told them that we do not charge after 4:30 and also tells them not to buy
> in our giftshop because it is too expensive. We have talked to them about
> paying, and we would stay open an extra hour. Of course their idea is to
> come in for free so that is not an option! Any ideas? Thanks.
>

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