As part of a much larger gallery experience evaluation project, The Tech
Museum of Innovation recently completed some research on visitor
perceptions related to broken exhibits.

This has long been a topic of conversation among science centers.
However, I know that more museums of different types are using
technology in their exhibits.

- Would this subject be of interest to museums beyond the science center
community?
- Have other museums have studied visitor perceptions of broken
exhibits? (More than just visitor feedback comments or calculating
"uptime.")
- Have you changed how you deal with broken exhibits, and do you have
evidence that it makes a difference? (For the times when it is
impossible to remove the exhibit from the floor or for brief outages.)
- Do you know of museums that deal with broken exhibits in a
particularly effective way?

Please let me know if you are interested or have suggestions related to
this subject. Thank you.

--
Susan B.F. Wageman
Evaluation Manager                       [log in to unmask]
The Tech Museum of Innovation            408-795-6303
201 South Market Street                  fax: 408-279-7167
San Jose, California USA 95113           http://www.thetech.org

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