The Director of
Information Technology is responsible for providing strategic
vision, leadership, management and administration for a wide range
of technologies and systems used by the Museum in support of our
mission, vision and values. The position oversees technology and
data systems to meet current demands as well as prepare for
changes and upgrades. Working across a broad group of internal and
external stakeholders, s/he creates and maintains a positive and
successful IT work environment for staff and customer service
culture for staff and visitors.
EXAMPLES OF DUTIES
- In
collaboration with the management teams, coordinates the design
and implementation of information technology goals, objectives,
policies, priorities, and procedures; facilitates and develops a
museum-wide Information Technology Plan (ITP); implements and
evolves this ITP to meet changing business needs and
technologies.
- Coordinates
and implements multi-department applications such as the e-mail
system, Collections Management, Digital Asset Management and
Finance/Accounting; manages the sharing and integration of
common software applications and data; maintains departmental
applications.
- Supervises
and provides for end-user support; assesses training needs and
develops and manages strategies to provide training.
- Supervises
and/or performs Local Area Network (LAN) and wireless network
system administration; monitors, analyzes, and resolves computer
system and application software problems; oversees network
growth and planning for upgrades of the software/hardware
environment to meet the needs of the museum.
- Evaluates
new technologies to determine applicability to museum
activities; conducts feasibility studies, prepares cost
analyses, and makes recommendations to COO and management
teams.
- Maintains
and enhances control and security procedures for museum data;
coordinates backup and recovery of the over-all system including
the preparation of a disaster recovery plan.
- Maintains
and enhances guidelines for software and hardware procurement,
approval and implementation, and license adherence.
- Prepares
specifications and purchase orders; manages vendor accounts;
establishes maintenance contracts for equipment; recommends and
coordinates consulting services as needed in the purchase of
hardware and software and the establishment of custom or
packaged software for departments; prepares and administers IT
departmental budget.
- Hires,
directs, supervises, and evaluates subordinate IT staff and
vendor support.
- Coordinates
with City of San Francisco Department of Technology to implement
applications, comply with policies, propose projects for
funding.
MINIMUM QUALIFICATIONS
- Bachelor's
degree, ideally in computer science, technology, engineering, or
information systems
- Seven
(7) years of verifiable experience working in an IT department
that supports many functional departments; at least three (3)
years should include IT managerial and leadership
accountabilities for an organization or a large department; or
an equivalent combination of education, training, and
experience; nonprofit experience a plus
- Experience
must include: implementing and supporting LAN infrastructure; VM
Ware, Office 365, packaged software selection and implementation
to support a broad range of functional activities; project
management; budgetary management and administration; staff
supervision. Experience with applications used by museum,
educational, cultural, or related institutions is highly
desirable
- Strong
technical knowledge in IT operations; systems development and
maintenance; technical and operational problem solving; systems
design; data processing methods
- Ability
to effectively manage complex and diverse technology projects
that improve organizational efficiency and internal user and
external customer experience; serve as technology operations
expert on projects.
- Experience
in developing and monitoring budgets and expenses.
- Ability
to establish and maintain positive relationships with museum
staff, management, donors, peers, vendors, and others
- Ability
to manage confidential material and systems with absolute trust
and integrity
- Strong
problem-solving skills with proven ability to take initiative
and persevere through challenges with optimism and creativity.
Ability to set and achieve goals and effectively allocate
limited resources.
- Outstanding
organization, collaboration, problem solving, and project
management.
- Strong
supervisory skills; excellent customer service skills; patience,
creativity, and flexibility
- Excellent
written, verbal, and active listening communication skills
- Must
be able to work occasional nights, weekends, holidays, and
on-call for emergencies.